![]() The application is secure as you oversee the connection and if you have concerns then all you have to do is to close the application and the remote connection will be disabled. The QuickSupport application allows our volunteer to access your computer remotely so they can work beside you. Please note that neither of these applications will work on a Chromebook, iPad or another tablet computer – if you have one of these devices, please talk to the volunteer who is helping you. There are 2 versions of the TeamViewer QuickSupport programme shown on this page: Unfortunately, my success rate was about 50-50, so let me know if you have better results.You have been requested to download the TeamViewer/AbilityNet QuickSupport application by the volunteer who is helping with your problem. If that’s the problem you’re looking to solve, it may work for you. One last thing to mention: I had occasional success using this method remotely controlling one Chromebook from another Chromebook. It worked perfectly in every situation and is a great way to remotely troubleshoot Chromebook issues or educate Chrome OS users on how to use a Chromebook. Additionally, I tested with a Chromebook connected over an LTE hotspot and my computer on Wi-Fi. I also tested this with a Chromebook my wife uses, illustrating that you don’t need to have or share the same Google account. Note that I tested this between a Windows PC and a Chromebook that I was signed in with on Chrome and Chrome OS. A PC on Wi Fi controlling a Chromebook on an LTE connection Of course, the access code will be different for each session. And if a new session is required, the same steps apply. Chromebook viewĮither user can terminate remote control access at any time. That will generate a request to the Chromebook once the access request is accepted on the Chromebook, you’ll have remote control access to it. Once the code is entered on the computer, click the Connect button. ![]() The Chromebook user should provide that code to the PC user, who then enters the code on the computer: PC view The code generated on the Chromebook is the key to the kingdom here. And the Chromebook user wants to click the “Share this screen” option, which generates a one-time access code on their Chromebook, as shown in the below image. That’s what you want on your non-Chromebook. See the “Connect to another computer” section? Note that the remote Chromebook should also take this step. Instead, choose Remote Support to see this screen. You’re greeted with two menu options and you’d think you want Remote Access. ![]() The person with a Chromebook wants to replicate your steps here and view the same URL. Just head to using the Chrome browser from a computer and you’ll see a web version of the extension. Technically, I believe the extension is a Progressive Web App using this URL. But so too is a special URL if you don’t have or want to install the extension. But a common question I get, mainly for troubleshooting reasons is: How can I remotely control a Chromebook from another computer?Ĭhrome Remote Desktop is still part of the equation here. You just install the Chrome Remote Desktop extension, follow the directions and you’re off. Chromebooks have long supported remote desktop access to other computers.
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